CartFAQs
Shopping
Do I need an account to make a purchase on Social Goods?
Nope! We don’t require you to set up an account to shop on Social Goods, but we encourage you to do so for easy access to your order information and history. If you would like to set up an account, please go here.
Do you offer gift cards?
We do! Find our gift cards here. Please make sure you add your email address at checkout, you will be able to forward the gift card directly to your friend so they know who was thinking about them!
Which payment methods are accepted?
We currently accept American Express, Visa, MasterCard, Discover, and Apple Pay.
What size should I order?
We include fit information on every product page. For our unisex sweatshirt and t-shirt fits, please see the size guides below:
| Unisex T-shirt Size |
Chest | Chest to Fit | Length |
| XS | 16 1/2'' | 31" - 34" | 27" |
| S | 18" | 34" - 37" | 28" |
| M | 20" | 38" - 41" | 29" |
| L | 22" | 42" - 45" | 30" |
| XL | 24" | 46" - 49" | 31" |
| 2XL | 26" | 50" - 53" | 32" |
| 3XL | 28" | 54" - 57" | 33" |
| 4XL | 30" | 58" - 61" | 34" |
| Unisex Sweatshirt Size |
Chest | Chest to Fit | Length |
| XS | 18 1/4'' | 31" - 34" | 26 1/2" |
| S | 19 1/4" | 34" - 37" | 27 3/4" |
| M | 20 1/4" | 38" - 41" | 29" |
| L | 21 1/4" | 42" - 45" | 30" |
| XL | 22 1/2" | 46" - 49" | 31" |
| 2XL | 22 3/4" | 50" - 53" | 32" |
| Youth Sweatshirt Size |
Width | Length | Sleeves |
| YS (6-8) | 16" | 19 3/4" | 23 1/2" |
| YM (10-12) | 17" | 21 1/4" | 26 1/2" |
| YL (14-16) | 18" | 22 1/3" | 27 3/4" |
| Toddler Sweatshirt Size |
Width | Length | Sleeves |
| 2T | 13" | 15" | 11 3/4" |
| 3T | 13 1/2" | 16" | 12 1/4" |
| 4T | 14" | 17" | 13 3/4" |
| Youth T-shirt Size |
Fits Sizes |
| YS | 6-8 |
| YM | 10-12 |
| YL | 14-16 |
| Toddler T-shirt Size |
Fits Weight |
| 2T | 30-33 lbs |
| 3T | 33-36 lbs |
| 4T | 36-40 lbs |
Shipping & Delivery
When will I receive my order and how can I track the delivery?
When estimating when your order will arrive, please note our processing time of 1-2 days. This in addition to the estimated days of transit provided from the mail carrier. During peak periods, the processing period may extend past our goal of 48 hours. As soon as your order ships, we send a shipping confirmation and tracking number.
How will I be charged for shipping?
We currently offer a both a basic shipping rate (3-5 days) and priority shipping (2-3 days). Both rates are dependent on the weight of your order.
Do you ship to PO Boxes?
Yes, we do.
Do you ship internationally?
Yes we do! Please note, however, international shipping fees do not include custom and duty fees. Unfortunately, since our website is unable to calculate these for you at checkout, the customer is responsible for all custom and duty fees incurred after ordering.
Please email us at sayhello@social-goods.com if you have any questions on shipping outside of the United States.
Note: all International orders are final sale and no returns will be accepted.
My package says delivered by I can't find it. What should I do?
- First, verify your shipping address. To do this, locate your tracking number in your shipping confirmation email.
- If your order was marked as “delivered” please wait 48 hours - sometimes delivered packages may say delivered up to 48 hours before arrival.
- Look around the delivery location for your package.
- Check to see if someone else accepted the delivery like a neighbor.
- Look for a notice of attempted delivery or an alert of the package being held at a post office location. This will be listed on the tracking page.
- Reach out to your local Post Office as they often can help troubleshoot or provide information on the specific route.
- While we can't be responsible for all lost or stolen packages, if you still can't locate your package, please email us at sayhello@social-goods.com so we can try to help.
Pre-orders
My item says pre-order, what does that mean?
If you purchase a product available for pre-order, the item is not yet in stock, but you’re guaranteed to receive it as soon as it becomes available to ship.
When will my pre-ordered item ship?
For any product that is pre-order, we provide a shipping estimates on the description page. Please note we do our best to accurately estimate a shipping date, but these estimates are subject to change. If you have any questions on your pre-ordered item, please reach out to us at sayhello@social-goods.com.
Returns
What is your return policy?
Sorry to hear you aren’t happy with your purchase! You’re welcome to return any full price item within 30 days of receiving the package. All items must be returned in the condition in which they were received. Please Note: Shipping and handling charges are not refundable.
To request a return, please email us at returns@social-goods.com.
All sale items are final and cannot be returned.
Can I exchange my item for a different size or color?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll issue the refund and send an email confirmation.
I received the wrong item, a damaged item, or am missing an item, what should I do?
Sorry this happened and we want to resolve the issue quickly. Please email sayhello@social-goods.com and we’ll address this immediately. To expedite the process, please include your order number and a photo of the item you received in your email.
Nonprofit Donations
What nonprofit organizations does Social Goods support?
We support nonprofits tackling many of our world's most pressing social issues and driving real change. The organizations we work with currently focus on areas such as human rights, women's rights, civic engagement, civil rights, equality, healthcare, racial justice, mental health, environmental protection, international aid, education and the arts. You can see our full list of nonprofit beneficiaries on our partner page.
How much does Social Goods give back?
Giving back is core to our mission and every single item on our site includes a nonprofit donation!
On average, we donate 25% of proceeds from every product sold. The exact percentage ranges from 10% to 100% of proceeds and is determined by our partnership with the nonprofit.
If you're looking for more information on specific items, we'd be happy to share, just reach out to us at sayhello@social-goods.com.
Partnerships & Corporate Gifting
I’m a brand or nonprofit and interested in partnering, who do I reach out to?
That’s great to hear! As we continue to grow, we are always looking for new nonprofit and brand partners. Please contact us at partnerships@social-goods.com for more information.
Do you offer wholesale?
We do! If you are a retailer interested in carrying Social Goods products in your store, please contact us at wholesale@social-goods.com for more information.
Do you offer corporate gifting options?
Yes! We love working with companies to treat their teams, clients, or accounts to gifts that give back. Please contact us at partnerships@social-goods.com for more information.
For any additional questions please contact us at sayhello@social-goods.com or (646) 397-6848 Monday-Friday, 10:00am - 5:00pm ET.