Do I need an account to make a purchase on Social Goods?
Nope! We don’t require you to set up an account to shop on Social Goods, but we encourage you to do so for easy access to your order information and history. If you would like to set up an account, please go here.
Do you offer gift cards?
We do! Find our gift cards here. Please make sure you add your email address at checkout, you will be able to forward the gift card directly to your friend so they know who was thinking about them!
Which payment methods are accepted?
We currently accept American Express, Visa, MasterCard, Discover, and Apple Pay.
What size should I order?
We include fit information on every product page. For our unisex sweatshirt and t-shirt fits, please see the size guides below:
|Chest||Chest to Fit||Length|
|XS||16 1/2''||31" - 34"||27"|
|S||18"||34" - 37"||28"|
|M||20"||38" - 41"||29"|
|L||22"||42" - 45"||30"|
|XL||24"||46" - 49"||31"|
|2XL||26"||50" - 53"||32"|
|3XL||28"||54" - 57"||33"|
|4XL||30"||58" - 61"||34"|
|Chest||Chest to Fit||Length|
|XS||18 1/4''||31" - 34"||26 1/2"|
|S||19 1/4"||34" - 37"||27 3/4"|
|M||20 1/4"||38" - 41"||29"|
|L||21 1/4"||42" - 45"||30"|
|XL||22 1/2"||46" - 49"||31"|
|2XL||22 3/4"||50" - 53"||32"|
|YS (6-8)||16"||19 3/4"||23 1/2"|
|YM (10-12)||17"||21 1/4"||26 1/2"|
|YL (14-16)||18"||22 1/3"||27 3/4"|
|3T||13 1/2"||16"||12 1/4"|
When will I receive my order and how can I track the delivery?
When estimating when your order will arrive, please note our processing time of 1-2 days. During peak periods, the processing period may extend past our goal of 48 hours. As soon as your order ships, we send a shipping confirmation and tracking number.
How will I be charged for shipping?
We currently offer a both a basic shipping rate (3-5 days) and priority shipping (2-3 days). Both rates are dependent on the weight of your order.
Do you ship to PO Boxes?
Yes, we do.
Do you ship internationally?
Yes we do! Please note, however, international shipping fees do not include custom and duty fees. Unfortunately, since our website is unable to calculate these for you at checkout, the customer is responsible for all custom and duty fees incurred after ordering.
Please email us at firstname.lastname@example.org if you have any questions on shipping outside of the United States.
My item says pre-order, what does that mean?
If you purchase a product available for pre-order, the item is not yet in stock, but you’re guaranteed to receive it as soon as it becomes available to ship.
When will my pre-ordered item ship?
For any product that is pre-order, we provide a shipping estimates on the description page. Please note we do our best to accurately estimate a shipping date, but these estimates are subject to change. If you have any questions on your pre-ordered item, please reach out to us at email@example.com.
My pre-ordered item is taking too long, can I cancel my order?
If you purchased a pre-ordered item and it has yet to be shipped, please contact firstname.lastname@example.org to request a cancellation and refund.
What is your return policy?
Sorry to hear you aren’t happy with your purchase! You’re welcome to return any item within 30 days of receiving the package. To request a return, please email us at email@example.com. Please Note: Shipping and handling charges are not refundable.
Can I exchange my item for a different size or color?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll issue the refund and send an email confirmation.
I received the wrong item, a damaged item, or am missing an item, what should I do?
Sorry this happened and we want to resolve the issue quickly. Please email firstname.lastname@example.org and we’ll address this immediately. To expedite the process, please include your order number and a photo of the item you received in your email.
What nonprofit organizations does Social Goods support?
We support nonprofits tackling many of our world's most pressing social issues and driving real change. The organizations we work with currently focus on areas such as human rights, women's rights, civic engagement, civil rights, equality, healthcare, racial justice, mental health, environmental protection, international aid, education and the arts. You can see our full list of nonprofit beneficiaries on our partner page.
How much does Social Goods give back?
Giving back is core to our mission and every single item on our site includes a nonprofit donation!
On average, we donate 25% of proceeds from every product sold. The exact percentage ranges from 10% to 100% of proceeds and is determined by our partnership with the nonprofit.
If you're looking for more information on specific items, we'd be happy to share, just reach out to us at email@example.com.
I’m a brand or nonprofit and interested in partnering, who do I reach out to?
That’s great to hear! As we continue to grow, we are always looking for new nonprofit and brand partners. Please contact us at firstname.lastname@example.org for more information.
For any additional questions please contact us at email@example.com or (646) 397-6848 Monday-Friday, 10:00am - 5:00pm ET.